Privacy Policy

Introduction

Cocoa Coyote ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://cocoacoyote.com or make a purchase from us.

Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, and phone number when you place an order or sign up for our mailing list
• Payment Information: Credit card details processed securely through Square (we do not store your full card number)
• Order Information: Products ordered, order history, and pickup preferences
• Communications: Messages you send us through our contact form

How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and products
• Comply with legal obligations

Third-Party Services

We use trusted third-party services to operate our business:

• Square: For secure payment processing. Square's privacy policy applies to payment data.
• Resend: For sending transactional and marketing emails
• Google Analytics: To understand website usage and improve user experience
• Vercel: For website hosting and analytics

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings. Essential cookies are necessary for the website to function and cannot be disabled.

Data Security

We implement appropriate security measures to protect your personal information. Payment information is encrypted and processed securely through Square. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Withdraw consent where applicable

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at info@cocoacoyote.com