Frequently asked questions.

Cocoa Coyote is a small-batch artisan chocolate company based in Austin, Texas. Founded and run by Head Chocolatier Jess Morrisey and Pastry Chef Brandy Jones, we create handcrafted chocolate bonbons and confections using premium ingredients and bold flavors. We operate on a seasonal pre-order model, releasing limited quantities of our chocolates throughout the year.

Your chocolates will be ready within 2 business days after your order is received by our small team of two. We partner with Parker and Scott in Crestview for pickups. You will receive an automatic email when your order is ready for pickup at Parker and Scott. Your order will stay at Parker and Scott for up to 5 days. Our regular working hours are Tuesday-Saturday 10am-5pm. We drop orders off by 11am Tuesday-Saturday as needed. Please leave a note at checkout if you'd like to schedule your pickup time. We will contact you if we cannot meet your deadline.

Our chocolates are best enjoyed at room temperature. Store in a cool, dry place (60-70°F) for up to two weeks. You can also refrigerate for up to one month, or freeze for up to 6 months in an airtight container. After two weeks at room temperature the flavors will start to fade.

We partner with Parker and Scott General Store in Crestview for our local pickup orders- 2113 W Anderson Ln. Suite B, Austin, TX 78757 - (512) 730-0472. Drop offs occur as needed Tuesday-Saturday Morning. If you would like to pickup at our North Austin cottage law kitchen (out of Jess's home) please send us a message to arrange a pickup time between Tuesday-Saturday 9am-6pm.

Yes! We can do bulk bonbons or favors for events small and large, corporate gifting, and even customize the colors of our chocolates with enough lead time. Please reach out to us at info@cocoacoyote.com with your ideas and we'd love to work with you. We'll need 2-8 weeks of lead time depending on the details of your order.

We may be able to accommodate a few flavor substitutions on a case by case basis, leave us a note at checkout and we'll see what we can do. We can do allergy friendly assortments. Our facility does process peanuts, nuts, dairy, and gluten. All of our chocolate contains soy lecithin. While we sanitize equipment between allergens, there may still be slight contamination.

You can cancel for a full refund within 48 hours after purchase. Contact us as soon as possible if you need to modify your order.

Currently, we only offer local pickup in the Austin, Texas area. This ensures your chocolates arrive in perfect condition. Sign up for our newsletter to stay updated on any future changes.

Our chocolates are produced in a facility that handles tree nuts, peanuts, dairy, soy, and gluten. While we take precautions, we cannot guarantee our products are 100% free from allergens. We can create allergy friendly assortments if you leave us a note at checkout. Please contact us before ordering if you have severe allergies or need further info.

Our Bonbon Assortments make beautiful gifts! Orders come in elegant packaging perfect for gifting. We do have ribbon on hand. Bonbon Boxes come with bows. Leave us a note if you have a special request and we'll do our best to accommodate.

Jess and Brandy made up the Chocolatier team at Golden Eye Chocolates. Cocoa Coyote continues the same beloved recipes and craftsmanship, evolved for exclusive seasonal drops. Jess has worked in artisan chocolate for over a decade, getting her start at Chocolaterie Tessa on Burnet Road in 2015 but has always had a passion for baking and making buckeye candies for yearly Christmas gifting with her family growing up in Ohio. Brandy brings the well rounded Kitchen expertise with over 15 years as a Pastry Chef under her belt and two years of chocolate. Together we handle all aspects of Cocoa Coyote as a small team of two.

Beyond purchasing our chocolates, you can support us through our Kitchen Fund donations on the About page. Every donation helps us build our dream kitchen to expand production. You can also spread the word by sharing us with friends and on social media!

The best way to reach us is by email at info@cocoacoyote.com or through our contact form. We aim to respond within 1-2 business days.