Frequently Asked Questions

Pre-orders allow us to make your chocolates fresh. When you place a pre-order, your payment is processed immediately to secure your order. We then handcraft your chocolates in small batches. You'll receive an email with pickup details when your order is ready.

Pickup for our December 2025 holiday collection will be December 16-20 in the Austin, Texas area. Hours are Tuesday-Friday (Dec 16-19) 11am-4pm, and Saturday (Dec 20) 12pm-6pm. You'll receive the exact pickup address via email before the pickup window.

For our holiday drop, each box features a carefully curated signature assortment that we've designed to showcase our best flavors together. To maintain freshness and streamline our small-batch production, we're unable to accommodate substitutions for this special collection. We appreciate your understanding—and we think you'll love what we've put together!

Full refunds are available before December 9th. After December 9th, all sales are final and no refunds will be issued. Contact us as soon as possible if you need to modify your order.

Currently, we only offer local pickup in the Austin, Texas area. This ensures your chocolates arrive in perfect condition. Sign up for our newsletter to stay updated on any future changes.

Pickup locations are in the Austin, Texas area. Specific addresses and times are communicated to customers via email before the pickup window. Location details vary by drop and will be included in your order confirmation and pickup notification.

Yes! Email us at least 24 hours before your pickup window with the name of your designated pickup person. They'll need to bring their ID and your order confirmation.

Please contact us immediately if you can't make your scheduled pickup (December 16-20). We'll try to accommodate rescheduling, but please note that all sales are final after December 9th. See our refund policy for details.

Our chocolates are produced in a facility that handles tree nuts, peanuts, dairy, soy, and wheat. While we take precautions, we cannot guarantee our products are free from allergens. Specific allergen information is provided for each product. Please contact us before ordering if you have severe allergies.

Our handcrafted chocolates are best enjoyed within 2-3 weeks of pickup when stored properly. Keep them in a cool, dry place (60-68°F) away from direct sunlight and strong odors. Do not refrigerate unless necessary—condensation can affect the appearance.

Our holiday boxes make beautiful gifts! All orders come in elegant packaging perfect for gifting. We don't currently offer gift wrapping or gift cards, but these are features we're considering for the future.

Cocoa Coyote is a small-batch artisan chocolate company based in Austin, Texas. Founded by Head Chocolatier Jess, we create handcrafted bonbons and confections using premium ingredients and bold flavors. We operate on a seasonal pre-order model, releasing limited quantities of our chocolates throughout the year.

Golden Eye Chocolates is our parent brand and the foundation of our chocolate-making journey. Cocoa Coyote continues the same beloved recipes and craftsmanship, evolved for exclusive seasonal drops.

Beyond purchasing our chocolates, you can support us through our Kitchen Fund donations on the About page. Every donation helps us build our dream kitchen to expand production. You can also spread the word by sharing us with friends and on social media!

The best way to reach us is by email at info@cocoacoyote.com or through our contact form. We aim to respond within 1-2 business days.