Frequently Asked Questions

Pre-orders allow us to make your chocolates fresh. When you place a pre-order, your payment is processed immediately to secure your order. We then handcraft your chocolates in small batches. You'll receive an email with pickup details when your order is ready.

Pickup for our Valentine's Day 2026 collection will be February 3rd-7th and February 10th-14th at Golden Eye Chocolates in Austin, Texas.

For our Valentine's drop, each box features a carefully curated signature assortment that we've designed to showcase our best flavors together. To maintain freshness and streamline our small-batch production, we're unable to accommodate substitutions for this special collection. We appreciate your understanding—and we think you'll love what we've put together!

You can cancel for a full refund within 48 hours after purchase. Contact us as soon as possible if you need to modify your order.

Currently, we only offer local pickup in the Austin, Texas area. This ensures your chocolates arrive in perfect condition. Sign up for our newsletter to stay updated on any future changes.

Pickup is at Golden Eye Chocolates, 3010 W Anderson Lane, Suite E, Austin, TX 78757. Visit our pickup page for directions and hours.

Our chocolates are produced in a facility that handles tree nuts, peanuts, dairy, soy, and wheat. While we take precautions, we cannot guarantee our products are free from allergens. Specific allergen information is provided for each product. Please contact us before ordering if you have severe allergies.

Our chocolates are best enjoyed at room temperature. Store in a cool, dry place (60-70°F) for up to two weeks. You can also refrigerate for up to one month.

Our Valentine's boxes make beautiful gifts! All orders come in elegant packaging perfect for gifting. We don't currently offer gift wrapping or gift cards, but these are features we're considering for the future.

Cocoa Coyote is a small-batch artisan chocolate company based in Austin, Texas. Founded by Head Chocolatier Jess and Pastry Chef Brandy Jones, we create handcrafted bonbons and confections using premium ingredients and bold flavors. We operate on a seasonal pre-order model, releasing limited quantities of our chocolates throughout the year.

Golden Eye Chocolates is our parent brand and the foundation of our chocolate-making journey. Cocoa Coyote continues the same beloved recipes and craftsmanship, evolved for exclusive seasonal drops.

Beyond purchasing our chocolates, you can support us through our Kitchen Fund donations on the About page. Every donation helps us build our dream kitchen to expand production. You can also spread the word by sharing us with friends and on social media!

The best way to reach us is by email at info@cocoacoyote.com or through our contact form. We aim to respond within 1-2 business days.